Smooth operations: where to get commercial vehicles serviced and MOT’d

By Kerry Smith
26 Jan, 2024

For the smooth operation of your logistics fleet, commercial vehicle maintenance and annual MOT is a must. Not only does it ensure compliance with DVSA standards and regulations, but it also guarantees the safety of your drivers and other road users.

Maintenance of your vehicles is a task you just want taking care of quickly so you can get back to business. But choosing where to get your commercial vehicles serviced and MOT’d should ideally have a bit of research behind it.

You’ll want your fleet to remain safe on the road while complying with all necessary regulations, not to mention looking spick and span to back up your reputation while out on the road.

So, here are some areas to look into when searching for a company to get your commercial vehicles serviced and MOT’d.

Logistics and industry experience

Your service and MOT provider should have expertise in diagnostics and MOT preparation. They should also have certified technicians who are well-versed in identifying potential issues and conducting thorough inspections. This ensures that your vehicles are properly prepared for the MOT test, minimising the risk of failure.

One way of telling if they have appropriate experience is if they have been serving your particular industry for many years, or if they are working within the logistics industry themselves.

A good centre for company fleets to be serviced and MOT’d should specialise in servicing and maintaining commercial vehicles. They should have experienced technicians who are familiar with the specific needs and requirements of your fleet.

Track record

Another key consideration is the service provider’s track record in maintaining accurate service history records. This documentation is essential for demonstrating compliance with legal requirements and can be invaluable when selling or leasing vehicles in the future.

What’s more, a reputable service provider should stand behind their work. Inquire about the warranties or guarantees offered for the services performed.

Industry standards

Make sure the facility is an authorised MOT testing centre.

A service provider should adhere to industry standards such as IRTEC (the Institute of Road Transport Engineers Certification) for technicians. This certification ensures that their skills are up-to-date and they possess a deep understanding of vehicle inspections.

Look out for DVSA accreditations as well, to ensure that providers are up to date with the latest regulations and requirements.

Facilities

Check if the facility has the necessary tools and technology to diagnose and repair modern commercial vehicles.

Look into whether the service provider caters to a wide range of vehicles including trailers, units, rigids, etc., as this demonstrates their versatility and ability to handle different types of equipment.

Visit the service centre to assess the facilities and equipment. A well-equipped and organised workshop is likely to provide better services and be prepared to walk you through their process.

Convenience and trust

Don’t overlook factors such as convenient location and reasonable pricing when making your decision. These aspects can contribute to a positive experience in terms of accessibility and cost-effectiveness.

Choose a servicing centre that is conveniently located, especially if you have a fleet of vehicles. This can save time and reduce downtime for your fleet.

Get quotes from different service providers and compare their prices. However, keep in mind that the cheapest option may not always be the best. A service provider should be transparent about their pricing and provide detailed invoices.

Try to investigate their levels of customer service. Communication and responsiveness are crucial, especially when dealing with a fleet of vehicles. Consider the availability of customer support and whether they are willing to work with your scheduling preferences.

Reputation and trust

Look for a service provider with a good reputation in the industry. You can check online reviews, ask for recommendations from other businesses, or consult industry forums.

Ask for a trade reference. Speaking to another customer will give you a clear view of the service that is offered and the value a customer perceives that they receive from the service provider.

Consider the number of years the service provider has been in business and their experience with commercial vehicles.

The service provider should also have proper insurance coverage. This is essential in case of any unforeseen events or damages during the servicing process. They will be able to provide you a copy of their insurance certificate if you request evidence of it.

Conclusion

Selecting the right place to get your commercial vehicles serviced and MOT’d should have a bit of research behind it. The safety and efficiency of your vehicles should never be compromised.

Ideally, you should look into their experience in the logistics sector, reputation, facilities, location, and proof of industry standards.