Case study

Red Monkey Play

Playground creation specialists Red Monkey Play (RMP) have many clients that are special education schools that rely upon on-time deliveries that don’t disrupt routines, especially with orders as big as playground equipment!

How Red Monkey Play increased customer satisfaction with Premier Logistics

Why they chose us

After meeting during a corporate event at a Leicester Riders game, both realised they each support the local community and run a family- businesses. With aligned values, Premier pitched their services and manoeuvred their prices due to the volume of work RMP required.

Red Monkey Play’s Goals

Improve Employee Wellbeing – Late collections often resulted in RMP paying staff overtime who then missed out on personal commitments. Collections were sometimes abandoned due to drivers arriving after employee’s working hours

Reduce Product Damage – Thin felt lining RMP’s sheds are often damaged due to stacking and the nature of the product.

Increase Customer Satisfaction – Late deliveries were causing customers to complain

Premier Logistics Approach

Do Not Stack – Drivers stack items to save space. Providing these labels free of charge helps drivers understand the products they’re dealing with

Know Our Drivers By Name – We know all our drivers like they’re a member of our family. This helps us understand and respect each other and our client’s needs

Build a Real Relationship – We never turn up to the RMP office empty-handed – doughnuts all round! We don’t try to reinvent the wheel, we focus on transparent communication with a personal touch

Advanced Tracking Systems – Customers can see pictures at every destination in the pallet network, making it easier to deduce when damages occurred.

%

Employee Satisfaction with Premier’s Warehouse and Transport Management Systems

%

of Deliveries Turned Up on Time

Employees Stayed Late for Delivery Drivers

“Product damage and customer satisfaction rates have improved and our staff no longer have to stay late for drivers. What stood Premier Logistics above the rest was that they made our problem their problem and they came up with solutions that work. It feels like we’re not just a number, we’re a friend. They’ve gone out of their way to advise and help us. With Premier, we’re working with another smaller family business like ourselves so I know that they care about their customers.”

Adam Scott

Operations Manager, Red Monkey Play

“Macauley came into the office and did a full training session with us on how to use the warehouse and transport management systems and set us up on the printer too. He gave us all the contact details for people in their office if we ever need to speak to anyone. The relationship with Premier Logistics has never felt forced, it’s easy going so I always feel comfortable to pick up the phone to them with any issues.”

Lucy

Account Co-ordinator, Red Monkey Play

OPTIMISED AND EFFECTIVE warehousing and LOGISTICS distribution SERVICES TO STREAMLINE YOUR BUSINESS PROCESSES

Our vast network across England and beyond allows us to offer seamless, comprehensive logistics services tailored to your specific requirements. When it comes to logistics in the UK, Premier Logistics stands out from the crowd. Our reputation as a trusted England logistics provider is built on years of delivering excellent service and consistently exceeding customer expectations. Whether you need contract logistics services or custom distribution solutions, Premier Logistics is the partner you can trust. We go above and beyond to ensure your logistics operations run smoothly and efficiently, freeing you to focus on what you do best - running your business. 

We provide a wide range of solutions to satisfy the needs of every type of business. Work with us and get remarkable access to our professional services that can manage all aspects of your logistics. We also offer express pallet shipping services if you need urgent delivery of your items.

Join the Premier Logistics family today and experience the difference of working with a leading logistics company in the UK. Together, we can navigate the evolving world of logistics and create lasting success.

Palletised Distribution

Fast and flexible palletised distribution solution for secure shipment of your pallet.

Distribution services

Express and dedicated road haulage and transport service throughout the UK and Europe.

Contract Logistics

A well-established contract logistics service to fit your business needs.

Warehousing

A cost-effective and premium-level warehousing and storage facility that you can trust.

Premier fleet services - Keeping your fleet on the road

THE FAST, Efficient and simple way to send a pallet

$

MOT Preparation

Commercial Vehicle MOT
Lorry + Van MOT

$

Vehicle Servicing

$

Vehicle Inspections

PMI Inspections
VOSA Inspections

$

Truckwash

$

Book a Pallet

$

Pallet Delivery
Service

$

Pallet Collection Service

CONTACT US TODAY FOR MORE DETAILS. OUR EXPERTS ARE AT YOUR DISPOSAL TO HELP YOU FIND THE RIGHT SOLUTION.

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Client testimonials

With Premier Logistics, you can rest assured that your goods will arrive safely and quickly! 

Want to learn more about our expertise in logistics? Read what our clients think about our service.

  • Pohoda parkovani

    Miroslav Kouba Avatar Miroslav Kouba

    Quick turnaround and friendly guys.

    Phil Smith Avatar Phil Smith

    Used to drop trailers in there great place straight in and out no messing around

    Alan Nicholson Avatar Alan Nicholson
  • Parked up there...quiet enough.....not bad

    Jem Wilson Avatar Jem Wilson

    Great lorry wash friendly staff here.

    Stuart Towers Avatar Stuart Towers

    Spokojny i cichy parking wewnątrz firmy transportowej. Trzeba zrobić rezerwację. Czyste toalety i prysznice. Czerwona kropka na drugim zdjęciu pokazuje miejsce wejścia do toalet, pryszniców i biura (schodkami w dół... read more

    Pawel Patyra Avatar Pawel Patyra
  • Top......

    rui silva Avatar rui silva

    Чисти и просторни бани. Спокоен паркинг с предварителна резервация

    Svetlomir Stefanov Avatar Svetlomir Stefanov