Case study

CASK GLOBAL CANNING SOLUTIONS

How the Canada-based canning system manufacturer and aluminium can distributor is giving a voice to independent breweries and facilitating by partnering with Premier Logistics

The background

Cask made the move from a large logistics corporation to partner with Premier Logistics in September 2023. In just six months, they’ve experienced the detailed, responsive and attentive customer care they were looking for from a relatable family-run business.

Cask’s goals

  • Enhance relationships with clients with great customer service
  • Quickly tend to client issues relating to distribution
  • Discover a way to benefit clients’ processes by providing varying quantities

Why Cask chose us

  • The desire to work with a fellow family-run business
  • Our ability to communicate directly with their clients
  • Value aligned partners who make an impression and contribute to innovation
  • Our enthusiasm for overcoming a challenge

Our approach

  • Developing a relationship between Premier and Cask employees
  • Welcoming Cask onsite to see our processes
  • Understanding Cask’s business as if it were our own
  • Loading cans using bespoke methods to reduce damage
  • Using tracking systems to enhance Cask’s client communication
  • Innovating by providing cost-saving solutions for Cask customers

Results

  • Exceptional customer care levels overseas
  • Lasting, meaningful personal relationships built
  • Cask’s small beverage customer’s feel heard and understood
  • Enabling Cask to prioritise all their clients’ needs

WHAT CASK HAD TO SAY

“While with our previous logistics partner, a lot of small issues hadn’t been rectified and actioned as fast as we would like for our customers. It just seemed the urgency wasn’t there.”
Clint Streeper

Order Fulfilment Specialist

“We can reach out to Macauley at any given point and I do quite frequently, and the Premier team have been in constant contact with my colleagues. We just didn’t have that same channel with the larger corporations when things needed to be dealt with urgently due to the levels of administration we’d have to go through. Through Premier’s bespoke service, we’re able to pass that on to our customers too. Our customers are our shareholders and if we don’t get cans to them when they need them, we’re significantly impacting on their business.”
Clint

“On my travels around the UK, Premier has been kind enough to give me office space at their site. It gives me a chance to learn more about their premises and how I can turbocharge this relationship by learning what Cask can do to enable them even more.”
Clint

“We deal with clients that are buying two to four pallets of cans at a time which is a small amount and the deliveries are quite locally focused so we need logistics partners who can navigate those routes.”

Russell Love

Board member

“What’s really unique and quite special is how Premier is so flexible. The ends of the cans are manufactured separately and come in a single pallet of over 300,000 ends which can be a significant cash outlay and over a two-year supply for some customers so we asked Premier to figure out a way to break the pallets in half so we can sell more in smaller quantities to help our customers. Premier has been super responsive and innovative and discovered a way to split the pallets in half. We’ve since started splitting pallets down to into quarters. These details really matter to our customer base.”
Russell

“I’ve been really happy with the small number of damages that move through Premier. We often have whole loads of up to 4 or 5 different sized cans and Premier are very good at managing and tracking our inventory for us.”
Russell

EMPLOYEE SHOUT OUT

“I gotta give Gary a shout out! Gary has been moving mountains for me. One of our partners created cans a bit later than they would’ve liked to in order to try to hit one of their grocery chain contracts. The cans were produced yesterday and Gary has been working his tail off to get them delivered today. And there’s been a whole bunch of complications because they had to outsource some logistics. Premier has really done a lot for us to ensure this customer gets their cans so they can produce over the weekend. We’re able to notice the small guy who would otherwise have no voice in this situation unless someone like Cask is working with someone like Premier who knows what it means so that smaller guy can call someone like Gary and make it happen within a day. There is no way a large corporation would be able to do that for us.”

Clint

OPTIMISED AND EFFECTIVE warehousing and LOGISTICS distribution SERVICES TO STREAMLINE YOUR BUSINESS PROCESSES

Our extensive network across England and beyond allows us to provide seamless, comprehensive logistics services tailored to your specific requirements. When it comes to logistics in the United Kingdom, Premier Logistics stands out. Our reputation as a trusted logistics company in England is built on years of delivering excellent service and consistently exceeding customer expectations. Whether you need contract logistics services or custom distribution solutions, Premier Logistics is the partner you can trust. We go above and beyond to ensure your logistics operations run smoothly and efficiently, freeing you to focus on running your business.

We offer a wide range of solutions to meet the needs of every type of business. With us, you gain access to professional services that manage all aspects of your logistics. If you need urgent delivery, we also provide express pallet shipping services.

Join the Premier Logistics family today and experience the difference of working with a leading logistics company in the United Kingdom. Together, we can navigate the evolving world of logistics and create lasting success.

Palletised Distribution

Fast and flexible palletised distribution solution for secure shipment of your pallet.

Distribution services

Express and dedicated road haulage and transport service throughout the UK and Europe.

Contract Logistics

A well-established contract logistics service to fit your business needs.

Warehousing

A cost-effective and premium-level warehousing and storage facility that you can trust.

Premier fleet services - Keeping your fleet on the road

THE FAST, Efficient and simple way to send a pallet

$

MOT Preparation

Commercial Vehicle MOT
Lorry + Van MOT

$

Vehicle Servicing

$

Vehicle Inspections

PMI Inspections
VOSA Inspections

$

Truckwash

$

Book a Pallet

$

Pallet Delivery
Service

$

Pallet Collection Service

CONTACT US TODAY FOR MORE DETAILS. OUR EXPERTS ARE AT YOUR DISPOSAL TO HELP YOU FIND THE RIGHT SOLUTION.

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Client testimonials

With Premier Logistics, you can rest assured that your goods will arrive safely and quickly! 

Want to learn more about our expertise in logistics? Read what our clients think about our service.

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    Quick turnaround and friendly guys.

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    Used to drop trailers in there great place straight in and out no messing around

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  • Parked up there...quiet enough.....not bad

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    Great lorry wash friendly staff here.

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    Spokojny i cichy parking wewnątrz firmy transportowej. Trzeba zrobić rezerwację. Czyste toalety i prysznice. Czerwona kropka na drugim zdjęciu pokazuje miejsce wejścia do toalet, pryszniców i biura (schodkami w dół... read more

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  • Top......

    rui silva Avatar rui silva

    Чисти и просторни бани. Спокоен паркинг с предварителна резервация

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